JD Mitchell AI Policy
Our approach
JD Mitchell uses AI to help people work more effectively while keeping people responsible for its use. AI can assist with preparing material, understanding information, and improving productivity. Its output can also be incomplete, inaccurate, or inappropriate for a particular situation.
This policy applies across JD Mitchell's websites, applications, products, services, business communications, and internal work. Our Privacy Policy governs the information involved. Additional service information may explain a particular use, but it does not silently expand the authority we give AI or override our privacy commitments.
1. Human oversight and responsibility
Our supervised uses may include drafting and summarizing content, helping staff prepare support responses, suggesting ideas or contextual insights, and assisting with documentation and internal processes.
People remain responsible for deciding whether and how to use the output, reviewing it appropriately, and correcting errors. Using an AI assistant does not transfer responsibility for our communications or services to the customer.
Except for the narrowly defined payment-retry timing exception below, we do not allow AI to independently decide changes to customer data, account access, billing, or production operations. An AI suggestion does not supply its own authority to perform a consequential action.
The availability of AI assistance depends on the service and activity. This policy does not promise an AI feature in every product or interaction.
2. Making AI involvement visible
When customer-facing content is generated or substantially assisted by AI, we identify that involvement through a clear label, icon, or accompanying statement. The disclosure should be understandable where the content is used, including in messages and documents.
A disclosure does not establish that an output is correct. Review AI suggestions and summaries against the underlying facts before relying on them for an important decision. Tell us if you notice an error or missing disclosure so we can investigate and correct it.
AI-assisted content should not replace qualified professional advice where that is needed. This caution does not excuse us from accurately describing our services or honoring our commitments.
3. Rule-based automation
Some actions run automatically under rules we have approved, such as calculating an agreed charge, sending a notification, or applying an established service deadline. These actions remain subject to the relevant permissions, service rules, safeguards, and correction processes.
An action does not become an AI decision simply because it runs automatically. Human oversight of AI does not mean that a person manually approves every routine, rule-based event. AI does not independently choose our account, pricing, credit, or service-termination policies.
4. Limited exception: payment-retry timing
Where we use a payment provider to collect an authorized charge, the provider may use machine learning to choose when to retry an unsuccessful payment within limits we have approved. A person does not select each retry time. Relevant payment terms explain the applicable limits and customer consequences.
This exception permits retry timing selection only. It does not authorize AI to set prices, change invoice amounts, approve adjustments or refunds, establish credit eligibility, or decide our account or service lifecycle policies. JD Mitchell retains responsibility for those policies and its required approval controls.
Payment providers, banks, and payment networks may also use automated systems for their own legal, security, and payment responsibilities. We assess those arrangements according to the provider's actual role. The payment-retry exception does not provide blanket approval for other consequential AI decisions on our behalf. Relevant transaction information or service terms identify the provider and make its privacy information available where appropriate.
5. Information and AI providers
Using an AI tool is a use of information. Before introducing an AI use involving personal information or customer content, we define its purpose, assess the information and provider involved, apply appropriate safeguards, and provide compatible disclosures and any required consent or choices.
Our Privacy Policy continues to apply. Providing information for service delivery, billing, or support does not grant unrestricted permission to send it to an AI provider or use it to train a general-purpose model. Accepting service terms does not provide blanket permission for unrelated AI uses.
We consider provider access, retention, training practices, and contractual responsibilities when evaluating an AI use. Approval of a provider for hosting, communications, or another function does not itself authorize a separate AI use of customer content. We do not sell or rent personal information to providers.
Where a provider processes information for its own independent responsibilities, we consider and explain material information practices as appropriate. Our oversight commitment is not a promise that every external service operates without automated technology.
6. Questions, correction, and review
Contact support@jdmitchell.com if AI-assisted content appears incorrect, a disclosure is missing, or you have a concern about an automated outcome. Describe the relevant interaction without sending passwords, private access links, or full payment credentials.
We investigate concerns, review relevant facts, and correct confirmed errors through the applicable process. You may ask for staff review of an account, billing, or service concern. A review does not guarantee a different outcome or automatically suspend an unrelated deadline or obligation. Your legal rights remain available.
7. Changes to this policy
We explain material changes to this policy and provide notice as appropriate. A new exception allowing AI to independently make consequential decisions requires explicit approval, a defined scope, and updated customer disclosures before use, together with any legally required consent or other protections.
An internal approval alone does not silently expand the payment-retry exception. Our Privacy Policy continues to govern information use, and applicable service agreements continue to govern commercial terms and service consequences.